Exide Battery Claim Form Download Pdf

Terms & Conditions of Warranty

At Exide Industries Limited we are committed to total customer satisfaction and we take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications the warranty period, subject to the following:

1. Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every Exide battery specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles, two-wheelers, inverters, gensets and solar applications.

i. For commercial and metered taxis the warranty is 12 months.
ii. In all cases the warranty is applicable from the date of sale to the original purchaser.
iii. For a battery being replaced on Free of Cost basis the warranty commences from the date of sale of the original battery as stated in the original Warranty Card and not from the date of replacement given.
iv. For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.

2. In the event of any complaint, the battery must be returned untampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
3. The Warranty Claim Form comprises of a four-fold page that needs to be filled up completely as indicated below:
- i. Record of Purchase (pages 1/3, 2/3 & 3/3) at the time of purchase.
- ii. Redemption Record at the time of complaint.
4. A photocopy of the Warranty Claim Form (four fold page) should accompany all claims arising within the warranty period. Tampering or overwriting on Barcode Sticker will invalidate the warranty claim.
5. The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
6. Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.

7. The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
8. The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
9. All liabilities under this Warranty shall cease if:
- i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
- ii. Battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery
- iii. Damaged due to fitment of additional accessories in vehicle other than the original fitment
- iv. Out of Warranty Period.
10. This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
- i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
- ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
- iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
- iv. Failure of battery due to deep discharge, overcharge or improper topping up.
- v. Solar batteries are not connected through a charge controller to the Solar Panel.

vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet (solar/inverter batteries).
vii. Batteries are operated in discharged condition for long periods.
viii. Inverter/solar inverter/charge controller 'lower cut-off' voltage is not working or has been tampered with leading to deep discharged state.

11. In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
12. In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
13. The charging system & electrical circuit of the vehicle/genset/inverter/charge controller shall be checked by the Company's authorised personnel or dealer before finalising settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
14. Adjudication and settlement of claim will take a couple of days as the battery has to be tested for the reported failure.
15. Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
16. Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
17. The warranty card is issued only at the time of original purchase. It is NON-TRANSFERABLE and will not be re-issued.
18. All disputes or differences arising out of use of battery shall have exclusive jurisdiction at the courts of Kolkata.

For terms and conditions you can also check the warranty table given with the warranty card.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

This is to make you aware that your battery requires careful handling because of the following:

Lead acid batteries contain Lead & Sulphuric Acid which are highly toxic and extremely hazardous for health and environment.
Lead poisoning affects the Central Nervous System causing irreversible retardation and subsequent death.
Unauthorized Smelters tend to pollute the air and ground water with these toxic substances during smelting.

To safeguard society, the Government of India has notified as under:

"It shall be the responsibility of the Consumer to ensure that used batteries are not disposed-off in any manner other than depositing with the dealer, manufacturer, re-conditioner or at the designated collection centres."

Hence, please do not discard the battery in a trash bin or give/sell to an unauthorized person.
It is mandatory for our authorized dealers to accept a used battery and provide corresponding rebate on purchase of new battery.
Please note that violation of these guidelines may lead to legal action/ prosecution by Government Authorities.

Hints on care of your battery:

Under normal operating condition no topping up will be required within the warranty period. However, as a precautionary check against any abnormality in vehicle electrical, it is recommended to check the electrolyte level at least once in every six months.
Electrolyte level should be within +0/-3 mm from the top of the front screen.
Keep the battery and terminals clean at all times. Apply petroleum jelly on the terminals to prevent corrosion.
Keep the exhaust tube free from obstruction.
Get your Regulator-Rectifier (RR) and battery open circuit voltage checked regularly. A faulty electrical system will damage the battery.
The Regulator-Rectifier (RR) charging voltage measured across the battery terminals must be maintained at 14.0 - 14.4 volts.

LEAD: A friend turned foe

Lead, a major component of all batteries, is an extremely useful and friendly metal that does not corrode in water and can be used in many ways:

Roofs in buildings (wherever water ingress is a problem)
Provides effective insulation from noise
Is used in industries to protect pipes and cables
Lead pigments in paint protect steel construction against the impact of weather
Lead Oxide improves the quality of glass in the optical industry
Lead enhances the sparkle of crystal glass
60% of all lead in the world is used in batteries to store energy

Did you know?

Lead was extracted in 3000 B.C. in Egypt and Central Europe
6 million tonnes of lead is used every year
India uses approx. 140,000 MT of lead, of which 110,000 MT is used in the battery industry
Ores are present in the USA, Canada, Russia and Australia
Lead is totally recyclable and can be least polluting

However, this friendly metal can turn into a deadly foe if not used and handled in the correct manner. When lead is left unchecked in the atmosphere it can pollute the environment and cause lethal damage to organic life.

Lead in the atmosphere

Lead can enter our body through the skin or through inhalation. It gets absorbed in the lungs/digestive system and circulates as ionized lead in the blood. Many a times we ingest food and drink water that carry minute particles of lead.

Lead in the soil

Being heavy, lead enters the soil and sub-soil causing the level of lead in the soil and ground water to go up. This excess lead pollutes vegetation and affects fish, meat, livestock and human beings.

Smelting: A major cause of lead pollution

Smelting is a process by which used lead from an old battery is recycled for use in a new battery. However, there are thousands of local smelters who use crude smelting processes that are not environment friendly. Some of us junk our old batteries or give it to the kabadiwala. These land up in the hands of unauthorized local smelters. Their crude smelting process contributes majorly to lead pollution.

UNICEF and Exide are fighting lead pollution

The need of the hour is to collect old batteries and recycle the lead in an environment friendly process to protect ourselves against lead pollution. Exide has tied up with UNICEF to recycle old batteries through environment friendly smelting and eradicate lead pollution from this world.

Return your old battery to an authorized Exide dealer. For every battery that is returned, Exide will contribute to UNICEF's Child Environment Programme that will help underprivileged children who are in need of water, sanitation and hygiene.

Caution

Keep away from Sparks, Cigarettes and Open flames. These can cause explosions.
Avoid metallic contact across terminals, as this can result in short circuits and sparking.
It is strongly recommended not to use any additives or dopes.
Keep out of reach of children.